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How to engage if you want to...

Undertake an digital-enabled change programme

Digital is a core component of most significant change programmes. It is important to involve the GCDO to ensure the potential for digital to support new ways of doing business is realised.

We will work with you to explain the opportunities available, including existing and planned ICT Common Capabilities. We will help you access the experiences of others throughout the State sector that are relevant to your programme.

Make a strategic investment in Digital

The GCDO has a significant role in advising on ICT investments. Agencies are required to engage with the GCDO to advise of an intended investment so we can review and test for opportunities at a system level.

This can be done most effectively when we are involved at the inception of an initiative, and during the business case development (including problem definition or intervention logic mapping, and options identification). We can more readily provide a prompt and well informed comment on investment recommendations when this has occurred. 

We will bring both ICT expertise and a system perspective - testing whether collaborative approaches will be more effective for government, seeking to avoid duplication and helping ensure relevant experiences are shared between agencies.

Our advice will consider Better Public Services, the 10 Result Areas, the Government ICT Strategy and Action Plan, assurance requirements, and (in conjunction with the Treasury and SSC) Better Business Case practices and Four Year Planning.

We also test for consistency with all-of-government architectural approaches and standards; use of existing ICT Common Capabilities; timing for planned new Capabilities; potential to develop new Capabilities; understanding of information value and sensitivity; privacy considerations; and citizen perspectives. 

An important question is the extent to which the Capabilities required to deliver the solution are of widespread potential use. We also expect to see appropriate Assurance Plans in business cases, their costs included in overall funding requirements.

Make changes in your ICT shop (including CIO appointments, and position description or structural change)

In developing your ICT function to align with government strategy, you may consider organisational change.  We will support agencies making changes to improve their ability to operate in line with the direction set out in the ICT Strategy and Action Plan. 

We can do this by advising on job profiles, structural arrangements, and participating in recruitment. If your CIO is a designated key position (see the list at www.ssc.govt.nz/developing-future-leaders-key-positions), the GCDO has a formal role in approving appointment.

In our  engagement we will focus on how job profiles reflect expectations of collaborative use of ICT, key relationships involved, and the attributes needed in ICT leaders. We will advise on whether any additional roles might merit ‘key position’ status, and how ICT acumen can be expressed for roles that are not technology focused.

Contact us at an early stage in the process – preferably not later than the job design phase, to ensure we understand the context of your changes, and can contribute before decisions are finalised.

Align your agency ICT strategy with all-of-government ICT strategy

Individual agency ICT strategies should demonstrably align with the ICT Strategy and Action Plan, and we will work with agencies to help them do this. Alignment requires consideration of all focus areas in the ICT Strategy and Action Plan – use of mandatory ICT Common Capabilities is necessary, but insufficient.

We can provide briefings on the ICT Strategy and Action Plan and alignment considerations, ensuring the intent of the all-of-government approach is well understood. We are keen to support agencies developing strategy in sector or cluster groupings, especially where this enables citizen-centric service design.

ICT is a fast-moving field. The actions in the ICT Strategy and Action Plan are to be reviewed annually. This makes it more important than ever that agencies discuss with us any assumptions about the Action Plan items, and their implications for agency-specific strategies.

Raise a significant ICT risk, issue or event

In the course of ICT operations, issues and risks will arise that justify notification to the GCDO. These can include

  • privacy breaches (which should also be notified to the Privacy Commissioner),
  • identification of security vulnerabilities,
  • changed risk status,
  • or other significant incidents.

If in doubt, raise such matters with us immediately and honestly.  Our focus will be firstly to support you in responding effectively, and secondly to ensure any lessons learned are socialised across the system. 

Consider transitioning to use of an ICT Common Capability

We want to support agencies considering the use of an existing ICT Common Capabilities to understand the opportunity. We will work with agencies and vendors to enable easy transition to the product or service, and learn from the experiences of others. We will understand agency needs, and how these relate to product roadmaps and service catalogues.

Information about current and planned ICT Common Capabilities is available in the catalogue on ict.govt.nz, and a discussion with the Common Capability team will help identify how best to use the them.

In some cases, agency-specific requirements may mean existing ICT Common Capabilities are ill-suited to use. We are keen to understand when this is a temporary timing issue, when there are opportunities to enhance the service catalogues, and when (for mandatory ICT Common Capabilities) an exemption may be justified.


Related information

The GCDO team

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Page last updated: 29/11/2018