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Service Innovation

Led by General Manager Karl McDiarmid, Service Innovation is about delivering services differently.

The team is working with agencies on two main areas of work:

  1. Better Public Services Result 10 –making it easier for New Zealanders to transact with government digitally
  2. RealMe – supporting New Zealanders to access online services with a single username and password, and prove their identity online.

Find more information about Service Innovation here.

Contact: gcdo@dia.govt.nz


Key contact

Karl McDiarmid
General Manager, Service Innovation 
Email: karl.mcdiarmid@dia.govt.nz


Page last updated: 14/12/2017